Return & Refund Policy

Winshop Return & Refund Policy

Fair returns. Hassle-free refunds. Your trust, our priority.

At Winshop, we want you to be happy with every purchase. This policy explains how returns and refunds work, so you know what to expect.

1. Return Window

  • You must submit a return request within 3 days of delivery.
  • Requests submitted after 3 days are not accepted.

2. Unboxing Video Required

To protect both you and Winshop, an unboxing video is required for every return request.

  • Start recording before you open the package.
  • Clearly show the package and the opening process.
  • If no unboxing video is provided, your return request may be rejected.

3. Which Products Qualify?

  • Eligibility depends on the product category and condition.
  • The product must meet the applicable condition requirements.
  • Requirements may differ for mobile phones, accessories, and other categories.

4. Mobile Phone Returns

  • The device must be unused and undamaged.
  • Original packaging and included accessories must be returned where applicable.
  • No misuse, liquid damage, or unauthorized repair.

5. Accessories Returns

  • Unused and in original, resalable condition.
  • Original packaging and all included parts.
  • No physical damage, missing parts, or signs of use.

6. Brand Warranty

  • Warranty-covered products such as mobile phones, laptops, and other eligible products are handled according to the respective brand's warranty terms.
  • If a product develops a fault during its warranty period, please contact the brand's authorized outlet, service center, or designated warranty facility.
  • Winshop does not provide direct replacement or warranty claims for products covered by a manufacturer or brand warranty.
  • Warranty periods vary by product and brand (for example, 1 year or the period specified for that product).
  • For Apple products, warranty claims are handled through Apple or its authorized warranty/service channel.
  • Please keep your original invoice and any warranty documentation required by the brand.

7. Our Review Timeline

  1. Request submitted: You submit your return request.
  2. Winshop review: We review your request and respond within 3 days of receiving it.

8. Return Checklist

  1. Submit your return within 3 days of delivery.
  2. Record the unboxing before opening the package.
  3. Keep the original packaging and accessories.
  4. Allow up to 3 days for review and response.

9. Contact Us

To submit a return request, contact us at 0327-8488855Β with your order number, the reason for return, and your unboxing video.